The Cyber Security Authority (CSA) has warned the public about a significant increase in online scams. Fraudsters are impersonating legitimate restaurants and food vendors to defraud unsuspecting customers. This surge in cybercrime has resulted in substantial financial losses for Ghanaians.
Between January and June 2026, financial losses from these scams reached GHS 296,083.68. This marks a sharp increase from GHS 84,592 recorded during the same period in 2025. The number of reported cases also rose significantly, from 61 in the first half of 2025 to 112 in the first half of 2026. These figures highlight a growing threat to consumer finances and the digital economy.
This trend fits into a broader pattern of increasing cybercrime in Ghana. Digital fraud is becoming a major economic threat, impacting various sectors. The Bank of Ghana has previously reported on rising fraud cases within the banking sector. This indicates a systemic challenge in securing digital transactions and protecting consumers from sophisticated online schemes. The CSA's warning underscores the need for enhanced vigilance and robust cybersecurity measures across the country.
The CSA explained that fraudsters exploit Google's "suggest an edit" feature to manipulate business listings. They claim unverified business profiles or create duplicate listings with fake contact numbers. Cybercriminals also purchase sponsored advertisements to ensure their fraudulent contact details appear prominently in search results. Unsuspecting customers contacting these fake numbers are then instructed to pay for food orders via mobile money or fraudulent online payment links. Once payment is made, the scammers cease communication, and no food is delivered. Some fake payment platforms also request personal information, including names, delivery addresses, and mobile money details, which are then used for unauthorised transactions.
To mitigate these risks, the CSA urged the public to verify restaurant contact details through official websites or verified social media pages. Customers should avoid making payments through unfamiliar links. They should also insist on paying after delivery where possible. The Authority strongly advised against disclosing mobile money PINs, one-time passwords (OTPs), or banking credentials. Confirming payment instructions directly with vendors using independently verified contact details is crucial. Regular monitoring of mobile money accounts and immediate reporting of suspicious transactions to mobile network operators are also recommended.
For businesses, the CSA advised claiming and verifying Google Business Profiles. They should prominently display official contact details and approved payment channels. Regularly reviewing business listings to detect unauthorised changes or duplicate profiles is also important. Businesses should report fraudulent listings or alterations to Google through its Business Redress Complaint process. The CSA reminded the public that cybercrime incidents can be reported through its 24-hour Cybersecurity/Cybercrime Incident Reporting Point of Contact for guidance and assistance. This ongoing battle against cybercrime requires a concerted effort from both consumers and businesses to protect financial assets and personal data.